The recruitment approach focused on leveraging references generated from previous work within the captive knowledge/shared services sector. By tapping into existing networks and relationships, we identified candidates with relevant experience and expertise in business research. The emphasis on reference work enabled the client to uncover candidates who had demonstrated success in delivering impactful research outcomes in a global context. Through this targeted approach, we efficiently identified and selected a candidate who could effectively fulfil the requirements of the Business Researcher role within the captive knowledge/shared services sector.